Professional Healthcare Equipment Services
Comprehensive installation, maintenance, calibration, and training services across Kenya and East Africa
Complete Laboratory Equipment Support
From installation to ongoing maintenance, we ensure your equipment operates at peak performance
Equipment Installation
Professional installation by certified biomedical engineers ensuring optimal equipment performance from day one.
- Site assessment and preparation
- Professional equipment setup
- System integration and testing
- Staff training and handover
Preventive Maintenance
Scheduled maintenance programs to minimize downtime and extend equipment lifespan.
- Quarterly maintenance schedules
- Performance optimization
- Parts replacement and upgrades
- Detailed service reports
Emergency Repairs
10X rapid response service to get your critical equipment back online quickly.
- 10X speed emergency hotline
- On-site troubleshooting
- Genuine spare parts inventory
- 2-hour response time SLA
Calibration Services
ISO-compliant calibration ensuring accuracy and regulatory compliance.
- ISO 15189 compliant procedures
- Traceable calibration standards
- Detailed calibration certificates
- Annual calibration programs
Staff Training
Comprehensive training programs for laboratory and technical staff.
- Equipment operation training
- Troubleshooting workshops
- Safety and compliance training
- Certification programs
Technical Support
Dedicated technical support team available for remote assistance and guidance.
- Phone and email support
- Remote diagnostics
- Software updates and patches
- Dedicated account manager
How We Deliver Excellence
Consultation
Understand your requirements and assess your facility's needs
Planning
Develop customized service plan with timelines and deliverables
Execution
Professional service delivery by certified engineers
Follow-up
Ongoing support and regular check-ins to ensure satisfaction
Need Service Support?
Our team is ready to assist with all your laboratory equipment service needs